Refund and Return Policy for Varsamavel

Welcome to Varsamavel! We are committed to ensuring your satisfaction with every purchase. Our Refund and Return Policy outlines the terms under which you can return items and request a refund. Please read carefully to understand your rights and responsibilities.

Effective Date

This Refund and Return Policy is effective as of November 27, 2024.

1. General Return Policy

At Varsamavel, we strive to provide high-quality toys that bring joy to your children. If you are not fully satisfied with your purchase, we are happy to offer returns or exchanges under the following conditions:

  • Eligibility: Returns are accepted within 30 days of the delivery date. Products must be returned in their original condition, unused, and in their original packaging.
  • Non-returnable items: Some items are not eligible for returns, such as:
    • Personalized or custom items.
    • Items that are marked as non-returnable at the time of purchase.
    • Products that are opened or used, unless defective.

2. How to Return an Item

To initiate a return:

  1. Contact Us: Please contact us at [email protected] or call (763) 416-4388 to notify us about your return request. We will provide you with instructions on how to return your product.
  2. Return Authorization: Once we receive your request, we will send you a Return Merchandise Authorization (RMA) number, which is required for the return to be processed.
  3. Shipping the Return: Pack the item securely in its original packaging, include the RMA number, and ship it to the following address:
    • Address: Varsamavel Returns, 6721 Narcissus Ln N, Osseo, Minnesota (MN), United States.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. Upon approval, your refund will be processed, and the payment will be refunded to your original method of payment. Please note:

  • Refund Timing: Refunds are typically processed within 7-10 business days of receiving the returned item. The timing may vary depending on your payment provider.
  • Non-refundable Items: Shipping costs are non-refundable, unless the return is due to an error on our part (e.g., incorrect or defective item).

4. Exchanges

If you wish to exchange an item for a different product, we recommend following the return process and placing a new order for the desired product. We currently do not offer direct exchanges, but you can return your item for a refund and make a new purchase on our website.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at [email protected] or call us at (763) 416-4388. We will arrange for a return and provide a full refund or replacement, depending on your preference.

  • Photos: To expedite the process, please provide photos of the damaged or defective product along with your order details.

6. Return Shipping Costs

  • Customer Responsibility: Unless the return is due to a defect or mistake made by Varsamavel, customers are responsible for return shipping costs.
  • Free Return Shipping: If the return is due to an error on our part (e.g., damaged or incorrect product), we will provide a prepaid shipping label for the return.

7. International Returns

For international customers, please note that any return shipping costs, customs duties, or taxes incurred will be the responsibility of the customer. We recommend contacting our customer support team for more information before returning items internationally.

8. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please feel free to contact us:

We want you to be completely satisfied with your purchase at Varsamavel, and we are here to assist you every step of the way. Thank you for choosing us for your children’s toy needs!